Sunday, December 7, 2003

Dell Moves Some Customer Service Operations Back to the U.S.. Companies sending work abroad are learning cultural sensitivity - to their American customers. By Laurie J. Flynn. [New York Times: Technology] This is a trend that I watch very carefully. Its an extremely complex issue that will continue to surprise people by how quickly it happens - due mostly to the power of information technology.    9:50:39 PM    comment []

More Than Just Grapes. Having a small vineyard is like having a bed and breakfast as opposed to a big hotel. We get to know many of our customers. By Jack Baldwin. [New York Times: Business] 9:49:46 PM    comment []

Nations Chafe at U.S. Influence Over the Internet. A powerful nonprofit group and the United States government are expected to come under heavy fire at an Internet conference in Geneva this week. By Jennifer L. Schenkerinternational Herald Tribune. [New York Times: Business] 9:48:04 PM    comment []

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